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European Patient Administration Systems Markets


Potential for Integrated Healthcare, Streamlined Workflows and Improved Administrative Efficiency Motivate Uptake of Patient Administrative Systems


The pressure of achieving enhanced administrative proficiency is promoting greater dependence on patient administrative systems (PAS) that can provide integrated healthcare and reduce paper-dependent workflows.


Currently, these systems are available to healthcare centres as enterprise or specialised PAS solutions. The primary challenge lies in addressing concerns of interoperability, implementation and non-compliance. To overcome these issues, PAS vendors will need to expand product offerings and offer customised solutions. At the same time, rising awareness of the benefits of administrative modules such as electronic medical record (EMR) and e-booking will spur further growth.


Frost & Sullivan finds that the European Patient Administration Systems Markets earned revenues of $357.8 million in 2005 and estimates this to reach $797.1 million in 2012.


"The provision of additional functionality through such solutions as EMR will drive the European PAS markets," notes Frost & Sullivan Research Analyst Kiran John. "The shift towards paperless administration is changing administrative workflows with PAS being instrumental in propelling this change".


Administrative workflows are changing with the introduction of more technology into the healthcare environment. Here, it is essential that the healthcare sector embraces technology that supports improved administrative workflows.


"PAS performs and supports functionality such as registrations, daily work planning, communication with primary healthcare sectors regarding referrals and discharge letters, resource management, settlements between hospitals and trusts, reporting to central authorities, MIS, databases, error reporting, EMR, scheduling via e-booking and integration of clinical and administrative systems," explains Mr. John. "Administrative workflows are better managed once PAS are made interoperable."


However, budgetary restraints and the existence of a large number of legacy systems curtail further penetration of PAS across Europe. The level of technological sophistication varies considerably across Europe and poses hurdles to smooth implementation.


"The transition from paper-dependent administration is beset with challenges," cautions Mr. John. "It is increasingly important for PAS vendors to ensure the seamless transfer to next-generation PAS by understanding individual requirements and by providing customised solutions."


PAS vendors must capitalise on the rising demand for administrative efficiency across Europe. PAS offers healthcare centres the opportunity to implement additional administrative functionality such as EMR and e-booking, while operating with superior and robust technology.


"PAS vendors must aim to win government contracts as several government-initiated hospital IT ventures are currently underway," says Mr. John. "Vendors with a proven track record will be best positioned to create and sustain a larger installed base in Europe."


For more details, contact :  Radhika Menon Theodore- Corporate Communications at