About Knowledge
Management
Knowledge Management is the facilitation of
processes for acquiring , developing and leveraging knowledge to improve
organizational capacity and performance for economic and business
success.
There are three basic levels of activity that
need to be addressed.
The first is the operational level where people are
trying to ensure people have the know-how , training and information
they need to complete their tasks. The key enablers at that level are
net-work technologies , e-learning tools, job aids , data bases and other
knowledge repositories and systems that help people do their everyday
work.
Second , the tactical level of knowledge management
is focused how learning and decision-making takes place through
knowledge networks, mentoring, practice communities and other human
interaction.
The third level is strategic , where the knowledge
question has to do with how knowledge is being converted to value and
leveraged for strategic advantage.
(From : "The Knowledge
Evolution" By Vema Allee, one of the world’s leading
Knowledge Management Gurus)
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